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Zebedee on speed

This month Bandolier reports Karelian tunes for the cholesterol fairy, ordering blood tests in primary care, outcomes from resuscitation and paracetamol and INR.

Cold calls swim against the tide

Waiting on hold at the call centre is probably one of the most frustrating things in modern life. All the helplessness you can imagine accompanied by ghastly musak.

Not even close to describing the frustration of chronic disease in 2001. There you are, walking along the street, when a wall falls on you, or you fall into the traffic. Great acute care thrusts you, unemployable, back into the bosom of your family. Others have their disabilities from birth.

Only from your own experience or through one of your patients can you feel the impotence in dealing with the infrastructure, let alone the distress brought on by the condition. That's the point of the call centre analogy; the frustration we feel on hold, waiting for someone to answer our mundane moan, is just a miniscule fraction of what chronic health problems do to people. Bandolier doesn't get to write about these problems, because there isn't much evidence to report. Being proud of your health care delivery means striving for the difficult targets as well as the easier ones.

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